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Consumer Information

Anti-money Laundering & Countering Financing of Terrorism Act 2009

From 1 January 2019 we are required under the Anti-money Laundering & Countering Financing of Terrorism Act 2009 to verify our clients’ identity and to gather more information about our clients.

We will need to sight the originals of the following unexpired documents/information and to hold certified copies on file:

NZ Passport; or
NZ Driver Licence; or
NZ Firearms Licence; and
Bank Statement; or
Rates Assessment Notice; and
Bank Account Number;
Trust Deeds & Resolutions;
Powers of Attorney;
Company Constitutions & Resolutions;
Verification of your wealth or source of the funds.
Please note: If you are a Trust client or a Company client, each trustee or director (as the case may be) will need to provide the above information to us.

Please have these documents ready to supply to us upon request. If you do not have certified copies of these documents, our in-house General Counsel can certify your original documents upon request as part of our full service to our clients.

For further information please visit the Department of Internal Affairs’ website: Department of Internal Affairs – Anti-money Laundering

All information provided to us will be retained for at least 5 years in accordance with our obligations under the Privacy Act 1993: Privacy Act 1993 – Privacy Principles

For any further queries please contact our Compliance Manager on 021 222 9204.

Consumer Information

Ray White Damerell Group is committed to giving great customer experiences – it’s our number one priority. Our real estate company always seeks to maintain the highest industry standards of communication, ethics, disclosure & respect. Sometimes things don’t go to plan, and when this happens we want to hear about it. We take complaints seriously and have a process for our customers to tell us where they think we’ve gone wrong, so we can make a plan to put that right. If you have a complaint, please follow the process in our complaints and dispute resolution section.
In accordance with Rule 12 Real Estate Agents Act (Professional Conduct and Client Care Rules) 2012

The Real Estate Agents Authority (REA) recently released an updated set of rules outlining the code of professional conduct and client care. These rules constitute the professional conduct and client care required by section 14 of the Real Estate Agents Act 2008 and are effective from 8 April 2013.

Please see here to view the latest Real Estate Agents Act (Professional Conduct and Client Care) Rules 2012.

If you are having difficulty opening the document please click here to download the latest version of Adobe Acrobat Reader.

Approved Guides

To support consumer protection and ensure you have the information you need at two important stages of the process of buying or selling residential property, two approved guides have been developed; an agency agreement guide and a sale and purchase agreement guide.

New Zealand Residential Property Agency Agreement Guide
New Zealand Residential Property Sale and Purchase Agreement Guide

Consumer Information

Please refer to the following sources for more information on topics such as agency agreements, sale and purchase agreements, licensing, commission, sales options and advertising.

REA website


The 2008 Act introduces a new complaints system, which will provide transparent and fair processes for all parties involved in a complaint. All agents must have procedures for handling complaints. Using those procedures may be the quickest way to resolve your concerns. If you are unable to sort things out this way, you can complain to the Real Estate Agents Authority under the Real Estate Agents Act 2008. Other existing consumer protections, such as those provided by the Fair Trading Act 1986 and the Consumer Guarantees Act 1993, also continue to be available to consumers.
Go to the REA website for information on How to Make a Complaint.

Fact sheets

The following downloadable fact sheets have been developed to provide you with information on the buying and selling process:

REA Advertising Information
REA Auctions Information
REA Conflicts of Interest and disclosure information
Buyer’s Agent Information
Unit Titles Information

Public Register

You can search the public register of licensees.
You can also find more information on how to object to a licence.

Where do I go for more information?

If you need more information or assistance with making a written complaint please call the REAA on 0800 for REAA (0800 367 7322).
Real Estate Agents Authority
PO Box 25371, Wellington 6146
Level 2, 10 Brandon Street, Wellington
Phone: 0800 for REAAA (0800 367 7322)
Fax: 04 815 8468